Contact MemoMatrix: Phone Number, Email Inboxes and Return Address
Quick answerFor MemoMatrix orders, tracking and refunds, call the order desk at +1 (919) 991-9391, 7:00am-9:00pm, 7 days, with your order ID. Sales questions in writing go to [email protected]. Website questions go to [email protected], which cannot see orders. Other numbers and emails appear on the label and brand pages, so use the one on your order email. Emergencies: call 911.
- 60-day satisfaction window
- Free US shipping on 3 and 6 bottles
How do you reach MemoMatrix support?
Use the phone line for an order you have placed. Use email for written questions. Each contact below covers a different job.
This website is run by Memomatrixs, which sells the capsules and explains the labels but does not make them. Read the about page to see who we are.
Phone line for placed orders
+1 (919) 991-9391
7:00am-9:00pm, 7 days. Tracking, changes and refunds.
Written order help
[email protected]
Pack questions before you buy, or order help in writing.
Site corrections inbox
[email protected]
Page errors, privacy and press. Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
New York office
1790 Broadway, Floor 11, New York, NY 10019
Business letters for Memomatrixs. Not for parcels.
Where bottles go back
535 Madison Avenue, Floor 20, New York, NY 10022
Call the desk before you mail anything.
Stroke warning signs
Slurred words, a drooping face or one weak arm: dial 911, not us.
Which contact handles which question?
Find your question in the left column. Going to the right desk first saves a second call.
| Who handles it | Contact | Use it for | Have this ready |
|---|---|---|---|
| Order desk | +1 (919) 991-9391 | Changes, cancellations, tracking, refunds, billing | Order ID, full name, checkout email |
| Sales email | [email protected] | Pack and price questions; written order help | Order ID, if you have one |
| Website email | [email protected] | Typos, broken links, privacy requests, press, look-alike sites | Page address or a screenshot |
| Office | 1790 Broadway, Floor 11, New York, NY 10019 | Letters to Memomatrixs | Do not send bottles here |
| Return address | 535 Madison Avenue, Floor 20, New York, NY 10022 | Bottles sent back after your call | Name, email and order ID inside |
| Your doctor or pharmacist | Your usual clinic | Medicine checks, memory worries, side effects | The bottle itself, or a clear shot of the facts box |
| Your card issuer | Number on the back of your card | A charge you do not recognize | Statement and receipt |
| Emergency services | Call 911 | Signs of a stroke that start suddenly | The time symptoms started |
Why do the label, sales page and support page show other contacts?
Because the brand material does not agree with itself. The full label prints [email protected]. The sales page shows 844-581-6612. The brand support page lists +1 (877) 257-0825, a Largo, Florida return address, and names ClickBank, even though the sales page checks out on Digistore24.
We cannot tell you which line serves your order. The safest rule is simple: use the phone number and email printed on your own order email. That is the desk that holds your payment record.
| Where it appears | Contact shown | What it likely means |
|---|---|---|
| Order desk for this site | +1 (919) 991-9391 | Orders placed through this site's buttons |
| Full label, “Distributed for” block | [email protected] | The distributor's own inbox |
| Sales page (getmemomatrix.com) | 844-581-6612 | The sales page's line; checkout runs on Digistore24 |
| Brand support page (thememomatrix.com/support) | +1 (877) 257-0825 | Names ClickBank and a Largo, FL return address |
| Our sales inbox | [email protected] | Written order help for this site |
| Our website inbox | [email protected] | Pages and corrections only |
Unsure who took your money?
If your receipt shows a seller you do not recognize, call your card issuer as well as the desk on the receipt. Before any future order, walk through our buyer check.
Order desk or website email: which one do you need?
The order desk at +1 (919) 991-9391 can see your payment and shipping record. Edits to an order and money sent back both happen there and nowhere else.
The website inbox, [email protected], belongs to a small editorial team. It fixes pages, answers questions about our sources and handles privacy requests. It cannot open, change or refund an order.
Call the order desk for
- Changing or cancelling a placed order
- Refund claims inside 60 days
- Tracking and late parcels
- Billing questions
Email the site desk for
- Typos and outdated facts
- Questions about a cited source
- Privacy and data requests
- Press and look-alike site reports
How does a call to the order desk go?
The desk answers 7:00am-9:00pm, 7 days. A call goes faster when your order email is open in front of you.
You can also write to [email protected] with the order ID in the subject line. A written message gives you a record to point to later.
What should your message include?
Sending the right facts the first time saves days of back-and-forth. They also leave a clear trail if a refund is needed later.
Keep your card number out of every email and text message. An order ID is all the staff need to pull up the purchase.
Gather before you call or write
- The order ID from your confirmation email
- Your name and the email address you typed at checkout
- Whether you chose 1, 3 or 6 bottles, plus the delivery date
- A photo of the Supplement Facts panel if you are unsure which formula you received
- Pictures of a dented bottle, a torn seal or no seal at all
- For a mistake on this site: the link and the wording that is wrong
What happens when you send bottles back?
A 60-day money-back promise appears on the sales page. The sales page promises a “60-day full money-back guarantee” and asks for “all unused bottles in perfect condition”. The brand's support page instead accepts bottles “empty, full or partially full” within 60 days of the order date. Ask the order desk which rule applies before you send anything back.
For orders through this site, mail the bottles to 535 Madison Avenue, Floor 20, New York, NY 10022 after your call. Write your full name, email and order ID inside the parcel. Buyer pays return shipping. Use a tracked service. Timing: money goes back 3-5 business days after the return is credited, then 5-10 days to show on the card. Full steps are on the refund policy page.
- 60days from the order date
- 3-5business days once your parcel is booked in
- 5-10days to reach your card
What if your parcel has not arrived?
Start with the tracking link in your order email. The brand's support page lists $9.99 US shipping on 1 bottle and free US shipping on 3 or 6 bottles ($19.90 international). The sales page itself shows no shipping cost. Checkout shows the final total. Tracking arrives in the order email.
If tracking has not moved for several business days, call +1 (919) 991-9391 with your order ID. The shipping page has more detail.
Where do medical questions go?
To your own doctor or pharmacist. Neither the order desk nor this website can give medical advice.
Ask before your first dose if you take donepezil, rivastigmine or galantamine. Two of the three ingredient lists include huperzine A, which may add to the side effects of those medicines (MSKCC, Huperzia serrata). Bring the bottle, since the panel tells your doctor which version you have.
Memory loss that gets in the way of daily life deserves a doctor's visit (NIA, Memory problems and aging). Every warning for all three ingredient lists is gathered on our side effects page.
Emergencies come first
A stroke can show up as sudden confusion, garbled speech or a numb arm or leg on one side. Dial 911 without delay and check the clock (CDC, Stroke signs). Skip the order line and our inbox in that moment.
Reaching MemoMatrix support: common questions
Which MemoMatrix phone number should I call?
The order desk named for this site is +1 (919) 991-9391, open 7:00am-9:00pm, 7 days. Other numbers appear on brand pages, so the number on your own order email comes first.
Why are there different MemoMatrix phone numbers online?
The sales page shows 844-581-6612, and the brand support page lists +1 (877) 257-0825. We do not know which desk each one reaches, so match the number to your receipt.
Is [email protected] a real MemoMatrix address?
It is the inbox printed in the distributor block of the full label. Our sales inbox is [email protected], and our website inbox is [email protected].
Can I stop a MemoMatrix order after paying?
Call the desk that took your payment as soon as you can, with your order ID ready. For orders through this site, that is +1 (919) 991-9391.
How do I ask for a MemoMatrix refund?
Call within 60 days of your order with the order ID, then mail the bottles to the address you are given. Ask which return rule applies first, since two versions exist.
Where should a MemoMatrix return parcel be mailed?
For orders through this site, returns go to 535 Madison Avenue, Floor 20, New York, NY 10022. The brand support page lists a Largo, Florida address, so confirm by phone before you ship.
What are the MemoMatrix customer service hours?
Phones are staffed 7:00am-9:00pm, 7 days. Notes to the site desk get answered Mon-Fri 9:00am-5:00pm ET.
Can MemoMatrix support tell me if it mixes with my medicine?
No. No contact on this page can give medical advice. Show the bottle's Supplement Facts to your doctor or pharmacist.
Why does my receipt say ClickBank or Digistore24?
Those are payment platforms. The sales page checks out on Digistore24, while the brand support page names ClickBank, so the name on your receipt tells you which desk to call.
Have your contact details? Order MemoMatrix here
Two capsules a day by the full label, from $49 a bottle on 6 bottles, with a 60-day money-back guarantee on the sales page. Three ingredient lists circulate, so compare the panel on your bottle with this site before your first dose.