MemoMatrix Money-Back Guarantee: 60 Days and How to Claim

The sales page offers a “personal 60-day full money-back guarantee.” In plain terms, you can ask for your money back within 60 days. The page adds “no questions asked.”

A guarantee is a buying policy. It does not promise any change in memory or focus. Its job is to limit what you risk if the product is not for you.

The sales page and the brand support page do not match. The sales page asks for “all unused bottles in perfect condition.” The support page accepts bottles “empty, full or partially full” within 60 days of the original order date.

Those are very different rules. Under the first, an opened bottle might not qualify. Under the second, even an empty bottle would. We cannot tell you which one the brand follows today.

The support page counts 60 days from the original order date. The clock starts when you pay, not when the box arrives. Delivery days come out of your window.

A return also needs time to reach the brand. Aim to call by about day 45 so the parcel has room to travel.

The claim starts with a phone call. The order desk at +1 (919) 991-9391 is open 7:00am-9:00pm, 7 days. Keep the confirmation email open so you can read out the order ID.

The returns address in this site's pack is 535 Madison Avenue, Floor 20, New York, NY 10022. Confirm the address on the phone before you mail anything. Sending to the wrong place can slow your refund.

The buyer pays return shipping. Use a tracked service, and keep the tracking number. Write your full name, email and order ID on a note inside. Our contact page lists which line handles which question.

Once the return is logged, the brand side needs 3-5 business days to release the money. Your bank may then take 5-10 days to show it on your card. So it can take up to about three weeks after the return is credited.

If nothing shows after that, call the order desk with your order ID and tracking number. The refund policy page covers the same timing in more detail.

Pack size matters here. One bottle lasts about 30 days, well inside the window. Three bottles last about 90 days, so the third bottle is often still sealed on day 60. Six bottles last about 180 days, so most of that pack will still be on the shelf when the window closes.

If the sales page rule applies, only unused bottles may count. Prices and pack details are on the MemoMatrix pricing page.

The guarantee is about money, not health. It does not cover side effects, medicine interactions or the choice of formula. Three ingredient lists circulate under the MemoMatrix name, so check yours on the which formula page.

If your bottle lists huperzine A and you take donepezil or a similar memory medicine, ask your prescriber before the first dose. Warning signs for each ingredient are listed on the side effects page.

A refund goes more smoothly with a paper trail. Keep everything from the day you order until the money is back on your card. It takes a few minutes and can save a long phone call later.

First, check the tracking to confirm the parcel was delivered. Next, ring the desk and read out both the order number and the parcel tracking code. Ask when the return was credited and when the refund was issued.

If you still get no answer after the stated timing, contact your card issuer. Share your notes, the tracking and the order email. Card issuers have their own dispute rules and deadlines, so do not wait too long.