MemoMatrix Refund Policy: Returning Bottles, Step by Step
Quick answerTo start a MemoMatrix refund, call the order desk at +1 (919) 991-9391 with your order ID inside 60 days of the order date. Ship the bottles by tracked mail to 535 Madison Avenue, Floor 20, New York, NY 10022. Money is released 3-5 business days once the return is logged. Two brand pages set different return conditions, so confirm yours on the call.
- 60-day satisfaction window
- Free US shipping on 3 and 6 bottles
What does the MemoMatrix refund policy say, in short?
You get 60 days to ask for your money back, and the clock starts on the order date. The request goes by phone to the order desk at +1 (919) 991-9391, which is open 7:00am to 9:00pm, seven days a week. After that, the bottles travel back to a New York address at your cost.
The money is not instant. It is issued a few business days after the warehouse credits the return, and your card needs more time after that. The numbers below sum up the whole process.
- 60days from the order date
- 1phone call to start the refund
- 3-5business days to issue it after credit
- 5-10days more to show on a card
How do you ask for a refund, one step at a time?
Five steps cover it. Each one leaves a record, which is what you want if a question comes up later.
While you are on the phone, write down the date, the time and the first name of the person who helps you. Ask them to read the return address back to you. A short note like that settles most later questions.
Where do the bottles go, and what goes in the box?
The return address in the brand pack is 535 Madison Avenue, Floor 20, New York, NY 10022. It is a mailing address for returns, not a store you can walk into.
| Item | What to do | Why it matters |
|---|---|---|
| Address | 535 Madison Avenue, Floor 20, New York, NY 10022 | Confirm it on the phone first |
| Inside the box | Your full name, email and order ID | Lets the warehouse find your order |
| Bottles | Every bottle from the order, unless told otherwise | The two brand pages disagree on condition |
| Postage | Paid by you | The terms put return shipping on the buyer |
| Service | A tracked service | The tracking number is your proof of delivery |
| Records | Order email, tracking receipt, call notes | Keep them until the money is back |
Different address on your paperwork?
If your order email or the person on the phone gives a different return address, use the one they confirm for your order. Ask them to spell it out, and write it down before you seal the box.
Which return rule applies: unused bottles only, or empty ones too?
The two brand pages do not agree. The sales page sounds strict about the condition of the bottles. The support page sounds relaxed about it, and it is the one that names the order date as the start of the window.
We cannot tell you which page the warehouse follows. Only the order desk can. So the safe plan is simple: ask on the call, and send back every bottle you have, opened or not.
| Source | Window | Bottle condition | What it suggests |
|---|---|---|---|
| Sales page | “personal 60-day full money-back guarantee” | “all unused bottles in perfect condition… no questions asked” | Reads as if opened bottles may not qualify |
| Brand support page | Sixty (60) days of your original order date | Bottles “empty, full or partially full” | Reads as if used bottles still qualify |
| What to do | Count from the order date to be safe | Send back every bottle you have | Ask the order desk which rule applies to you |
Keep the empties
Do not throw away an empty bottle while you are still deciding. If the support page rule applies, an empty bottle may still count toward your refund.
When does the 60-day window open and close?
It opens on the day you place the order. The support page counts sixty days from the original order date, so days spent waiting for delivery still count.
A bottle lasts about 30 days at the label serving. That leaves room to try one bottle and still call in time. On a 3-bottle or 6-bottle pack, most bottles will still be sealed when the window ends.
- Day 1Order date. Keep the order email.
- Day 14Compare the panel on your bottle with this site.
- Day 45Decide if it is worth keeping.
- Day 60Last day to call the order desk.
Our guarantee page explains what the 60-day promise covers and what it does not.
From parcel to bank: the refund timeline
Expect at least two to three weeks once the parcel is delivered. The wait has three parts, and only the last one sits with your bank.
- Parcel in transit
Depends on the postal service you choose. Tracking shows the delivery day.
- Return credited
The warehouse logs the bottles against your order ID. No time is published for this step.
- Money released
Within 3-5 business days of the warehouse logging it.
- Money on your card
About 5-10 more days, depending on your card issuer.
If two weeks pass after tracking shows delivery and nothing has moved, call the order desk. Have the tracking number ready along with the order ID.
What do the published terms leave out?
Several common refund questions have no written answer on the pages we read. A missing answer is not a warning sign by itself. It means you should ask before you ship.
Questions to ask on the call
- Whether the $9.99 shipping on a single bottle is refunded
- Whether a restocking or handling fee is taken off
- Whether a return number must be written on the box
- How long the warehouse takes to credit a return
- Whether keeping the digital bonuses changes anything
- Whether a refund on a multi-bottle pack is per bottle or per order
Shipping costs by pack are listed on our shipping page. If you want to reach someone in writing as well, our contact page lists every channel and what each one can handle.
What if a side effect is your reason for returning it?
Stop taking the capsules first, then sort out the refund. Your health comes before any paperwork. If a symptom is strong or does not fade, call your doctor or pharmacist and show them the bottle.
Bring the label with you, because three ingredient lists circulate under this name. One version lists caffeine and huperzine A, which matter for anyone on certain memory medicines. Our side effects page covers what to watch for with each list.
What if the refund stalls?
Most delays clear up with one more call. If they do not, you still have options, and none of them need anger. Calm, dated notes do the work.
Call again with proof
Give the order desk at +1 (919) 991-9391 your order ID, tracking number and the date of your first call.
Ask for a date
Ask when the refund will be issued and write the answer down.
Contact your card issuer
If that date passes, ask your card issuer how a dispute works and what records they need.
Before a first order, our buyer check walks through the steps that make a later refund easier, like saving the order email and checking the total.
Sending MemoMatrix back: reader questions
How do I return MemoMatrix for a refund?
Phone the order desk at +1 (919) 991-9391 with your order ID and say you want a refund. A tracked parcel then goes to whatever address the agent reads back, carrying a slip with your name, email and order number.
Where do I mail a MemoMatrix return?
The return address in the brand pack is 535 Madison Avenue, Floor 20, New York, NY 10022. Ask the order desk to repeat it on the call, and follow their answer if it differs.
How many days until a MemoMatrix refund shows on my card?
Plan on up to three weeks in total. The refund is issued 3-5 business days after the return is credited, and card issuers then take about 5-10 days.
Can I send back an empty MemoMatrix bottle?
Maybe. The brand support page accepts empty, full or partly used bottles, but the sales page asks for unused bottles in perfect condition. Ask which rule covers your order.
Who pays the postage on a MemoMatrix return?
You do. The return terms say the buyer pays return shipping, and a tracked service is the safe choice.
Is the original shipping charge refunded on MemoMatrix?
The terms we read do not say. If you paid shipping on a single bottle, ask the order desk whether that charge comes back too.
When does the MemoMatrix 60-day window start?
The brand support page counts sixty days from the original order date, not the delivery date. Mark that date on a calendar the day you order.
What is the MemoMatrix refund phone number?
The order desk named in the brand pack is +1 (919) 991-9391, open 7:00am to 9:00pm, seven days a week. If your order email lists a different number, use that one.
Do I have to return the MemoMatrix bonus guides?
The terms do not mention them. The bonuses are digital, so there is nothing to mail, but ask whether keeping them changes your refund.
My MemoMatrix refund has not arrived. What should I do?
Ring the desk again and quote both the order number and the parcel's tracking code. If nothing changes after their promised date, ask your card issuer about a dispute.
Thinking about MemoMatrix? Know the refund path first
Two capsules a day by the full label, a 60-day window from the order date and a phone line open seven days. Get the return rule for your own order on the phone before any parcel leaves your hands.